Frequently Asked Questions

Frequently asked questions

General

Where do you ship?


Currently we are shipping in selected areas of Kolkata only.




Can I change my order?


We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.




How long does it take to ship my order?


Once you've placed your order, it usually takes 2 to 3 hours for delivery.





Payment

What payment methods do you accept?


You can purchase on our website using cash on delivery method.

We additionnaly offer support debit cards,credit cards and all other UPI methods like PhonePe and Google Pay.

You can chose these payment methods at checkout.





Shipping

Where do you ship?


Currently we are shipping in selected areas of Kolkata only.




What if I'm not home?


If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the locality and delivery method you choose.




How long does it take to ship my order?


Once you've placed your order, it usually takes 2 to 3 hours for delivery.





Returns

Do you accept returns?


Order once delivered cannot be returned except medicines which can be returned within two days of the delivery.




Can I exchange an item?


Yes you can but they follow the same conditions as return.





Other Questions

Do you offer a referral program? How does it work?


We have created a referral program to thank our customers for referring their friends and family.

To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link.

Any of your friend who decides to place their first order using your referral link will get enjoy a ₹20 discount. In return you will be credited to ₹20 too for helping us spread the word.




Do you have physical stores?


We currently don't have any physical stores under our brand name. However, we do have several distributors.





OPENING HOURS

Mon - Fri: 7am - 10pm
Saturday: 8am - 10pm
Sunday: 8am - 11pm

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